The acceptance of the bookings is subordinated to the availability of places and is executed with consequent conclusion of the contract, only from the confirmation moment.

No responsibility competes to us for each and any damage deriving to the traveler for the impossibility to begin and/or go on trip if it's due the lack or to irregularity of the prescribed personal documents for expatriation, (identity-card, passport..).

We can replace the vectors and hotels with other one with the same characteristics in the case that it becomes necessary for operative and other reasonable causes. If after the departure We aren't able to give an essential part of the services, it will arrange alternative solutions without supplements for the traveler and if the performances will be of inferior value in comparison to those which had been programmed, the traveler will be adequately refunded.

Notice of cancellation is required at least 30 working days prior to arrival. From the 29th working day to the 16th, we will reserve the right to retain half of the deposit. We will be unable to make any refund from 15 working days, or less, prior to arrival.

Please note that we will retain $15 from any money refund due to administrative costs

No refund will be granted to participants who do not show up at departure, or who are unable to embark on the journey because of absent, invalid or inadequate personal documents for leaving the country or who decide not to carry on with the journey. If at the start of or during his or her stay, the traveller notices objective discrepancies between the service that was booked and the service provided, s/he is kindly requested to inform the travellers’ assistance department at the number indicated on the travel documents handed out at the time of departure; this will help us to ensure constant improvements to the service.